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brigid.pro

Support

Last updated: 7 June 2026

Get in touch

For account issues, technical problems, or any question not answered below, email us at:

hello@tripleaspect.fit →

We aim to respond within one business day.

Frequently asked questions

I was invited but the link has expired. What do I do?+

Ask your coach to resend your invite. They can do this from your profile in their dashboard - there is a "Resend invite" option on your client card.

How do I complete a session?+

Open the session from your portal home page, review each exercise, and tap the "Mark complete" button at the bottom. Your coach will be notified.

I cannot see my session - where has it gone?+

Sessions are shown in chronological order. Check the History tab in your portal for past sessions. If a session is missing entirely, contact your coach to confirm it was assigned to you.

How do I upload a progress photo?+

Go to the Photos tab in your client portal and tap "Add photo". Photos are private between you and your coach.

Can I change my email address or password?+

Go to Account in your portal and use the Update Email or Change Password options. A confirmation email will be sent to your new address.

How do I sign documents (PAR-Q, waiver, consent)?+

Your coach will share links to the required documents. Once signed, let your coach know - they will mark them as complete on their end.

I am a coach - how do I add a new client?+

From your dashboard, go to Clients and click "Add client". Enter their name and email address and send an invitation. They will receive an email to set up their account.

How do I create a session template?+

Go to Templates in your coach dashboard and click "New template". Templates can be reused across multiple clients and assigned directly from the session builder.

How do I delete my account?+

Go to Account → Danger Zone → Delete account. This is permanent. All your data will be removed within 30 days as per our Privacy Policy.

The app is not loading or something looks broken.+

Try refreshing the page. If the problem persists, clear your browser cache or try a different browser. If it still fails, contact us with a description of what you were doing and what you saw.

For coaches

If you are a coach and are interested in using Brigid.pro with your clients, reach out at hello@tripleaspect.fit to request access. Include a brief description of your coaching practice and how many clients you work with.

Platform information

Platform

Web (mobile-optimised)

Supported browsers

Chrome, Safari, Firefox, Edge (current versions)

Contact

hello@tripleaspect.fit